Experienced strategist to lead operations and guest experience at LaGuardia Terminal B
New York, NY: (December 1, 2021): Vantage Airport Group today announced that Suzette Noble has joined its corporate executive team as Chief Operating Officer of LaGuardia Gateway Partners, the Vantage-led private organization leading the $5.1B transformation and management of the new Terminal B at New York’s LaGuardia Airport.
Reporting to LaGuardia Gateway Partners’ Chief Executive Officer, Frank Scremin, Suzette will lead the delivery of an exceptional and seamless guest experience for all stakeholders at Terminal B, maximizing commercial revenue, and implementing process and metrics for the organization and its partners.
Ms. Noble is an experienced leader with more than 20 years of experience developing and operating transformational guest experiences at companies recognized for customer service excellence and brand loyalty, including Walt Disney World Parks & Resorts, Krispy Kreme, and Great Wolf Lodge. Most recently, Ms. Noble led Krispy Kreme through a $150M retail market launch amidst the global COVID-19 pandemic, guiding the operations team to a successful opening of the company’s Times Square Flagship, integrating health and safety protocols that earned guest satisfaction scores in the 80th percentile, implementing a customer experience engagement program, and advising on the operational rollout of the brand’s eight subsequent New York locations.
While with Disney, Ms. Noble led and sustained retail-owned and operated business growth during a significant property renovation of the Downtown Disney shopping guest experience. Collaborating with construction, engineering, and marketing colleagues, Ms. Noble created a robust guest engagement program that converted 32% of guests to $2.6 million in retail sales, while maintaining the safety and satisfaction of some 50,000 daily guests during construction.
“We are delighted to welcome Suzette to the Vantage team,” said George Casey, Vantage Airport Group Chair and CEO. “Suzette’s extensive experience building exceptional guest experience, customer engagement, and complex retail operations programs make her an ideal fit for this leadership role in the Vantage network and at Terminal B.”
“I am very excited about the opportunity to lead the operation and management of a new, world-class airport terminal in New York,” said Suzette Noble. “This role offers an opportunity to help establish an entirely new standard for the airport guest experience – one that is safe, secure, intuitive, engaging, and entertaining – while contributing to Vantage’s broader network of airport and transportation infrastructure projects.”
“Suzette is a welcome addition to LaGuardia Gateway Partners and the Vantage network,“ said Frank Scremin, Chief Executive Officer, LGP. “With a collaborative mindset, customer-centric focus, and dynamic leadership skills, I know that Suzette will have a positive impact on the experience of each guest that travels through our new Terminal B.
Ms. Noble joins Vantage and LaGuardia Gateway Partners as the demand for air travel ramps up following the devastating impacts of the global COVID-19 pandemic. The majority of passengers booking travel through LaGuardia Terminal B will experience the new $5.1B terminal for the first time.
On budget and now more than 80% complete, the redevelopment includes a 35-gate terminal, a parking garage, related roadways and supporting infrastructure – all with innovative construction phasing to deliver the project on time and without interrupting ongoing airport operations at one of the most critical airports in the U.S. airport system. The terminal’s iconic design features two elevated pedestrian bridges that span active aircraft taxi lanes – a first in the world – connecting the main terminal to two island concourses. The largest milestone of the project, the 850,000 square foot Arrivals & Departures Hall, opened on time during the pandemic and features the check-in hall, state-of-the-art security screening, dynamic new shops and restaurants, and baggage claim.
Terminal B features several notable hallmarks of a Vantage airport, including a distinctly New York sense of place in the terminal, through architectural and design elements, a tailored commercial program, and the inclusion of permanent commissioned works of art that celebrate New York’s creative spirit. Sustainable design elements and the latest in travel technology and security screening further enhance the passenger experience.
About Vantage Airport Group
Passionate about People, Place and Performance, Vantage Airport Group is a leading investor, developer, and manager of airports and transportation infrastructure around the world. Since 1994, Vantage has made more than 30 airports more efficient, profitable, sustainable, and connected to the communities they serve. Its current network is composed of 12 active airport and rail station operations, in locations ranging from large capital cities and tourist destinations to smaller destinations in the U.S., Canada, the Caribbean, and Europe, including the $5.1B redevelopment of LaGuardia’s Terminal B in New York, and major concessions redevelopment projects at Chicago’s Midway International Airport and Kansas City International Airport’s new terminal. As part of JFK Millennium Partners, Vantage is also leading the planned redevelopment of John F. Kennedy International Airport’s Terminal 6. Together, Vantage airports served 58 million passengers in 2019, travelling on 160 different airlines to 265 global destinations. Vantage has offices in New York, Chicago, and Vancouver and is a wholly owned strategic platform of Corsair Infrastructure Partners for capital deployment in the airport sector.
About LaGuardia Gateway Partners
LaGuardia Gateway Partners was selected by the Port Authority of New York and New Jersey to deliver an extensive capital redevelopment project at LaGuardia Airport’s Terminal B that will provide world class terminal facilities and operations for passengers and airlines. LaGuardia Gateway Partners is composed of Vantage Airport Group, Skanska, Meridiam, and JLC Infrastructure for development and equity investment. Vantage Airport Group leads the redevelopment program and management of Terminal B, with Skanska Walsh as the design-build joint venture and HOK and WSP for design. LaGuardia Gateway Partners’ members have worked on more than 350 aviation and transportation projects globally and domestically, including international airports in New York (John F. Kennedy), Chicago, Doha, Delhi, Los Angeles, Santiago, and Nassau. For more information, visit www.laguardiaB.com or follow on Twitter at @terminalBLGA.